Rhiannon Heraty

  • Administrator / Communications Coordinator / PA / Junior Project Coordinator
  • York, UK
  • Jan 30, 2019
Full time Admin-Clerical Education Human Resources Management Pharmaceutical

Personal Summary

I would describe myself as a confident, conscientious and driven person, keen to apply my strong working knowledge of events and project coordination, customer service, administration and management to a new challenge.

I have a BA (Hons) 2:1 in English Literature, a typing score of 70 WPM with 90% accuracy and I possess excellent communication skills with confidence in expressing myself both verbally and in writing. I have strong IT skills and am familiar with MS Office Programmes as well as experience in content management using a CMS.

I have significant experience of carrying out a wide range of administrative tasks in a busy office environment, most significantly through my current role as Events Manager of a prestigious, award-winning venue and my previous role as Applications Officer at The Family Fund. I have had experience in both junior and managerial roles, working both autonomously and as part of a team, and I enjoy both. As a core founding member of the team, I have had the opportunity to work closely with the proprietor in order to develop best working practices and procedures.

I have an excellent working knowledge and experience of managing events in a high-profile communications environment as well as a strong understanding of project administration/management, pulling together logistics on a near-daily basis. As Events Manager of a prestigious award-winning venue, I have had extensive experience of liaising with a variety of stakeholders of varying levels in various sectors and I recognise the importance of clear planning and logistics and how these practices are best applied depending on the event I work closely with venue sourcing agencies on a regular basis as well as PA’s and executive assistants for large high-profile clients.I am experienced and very comfortable delivering high-profile events and liaising with MD level staff and stakeholders, and I am very confident in my ability to build and nurture external relations.

Work Experience

Events Manager
Oct 2012 - Grays Court

As a senior member of the management team, I have considerable logistic and commercial responsibility. During my tenure as Events Manager I have played a key part in Grays Court’s growth from a £600k turnover business to a £2 million turnover business.

Grays Court is a prestigious venue and in the last 12 months we have won ‘York Hotel of the Year 2018’ in the esteemed Visit York Tourism Awards, been awarded two AA rosettes for our restaurant and been shortlisted for the Press Business Awards, and I have played a key developmental role in establishing our success. We were also voted regional winner of The Wedding Industry Awards 2015/16/17 for Best Town/City Venue - an achievement that I was solely responsible for.

I oversee weddings, celebrations, conferences, seminars, product launches, art exhibitions and music concerts, as well as a range of administrative responsibilities and staff management, and my duties include:

  • Working closely with corporate event organisers in various sectors
  • Initial meetings to interpret requirements and ‘sell’ a scheme
  • Researching and engaging suppliers and maintaining good client relationships
  • Conducting interviews and inducting new staff into the business
  • Providing leadership, motivation, direction and support to the team
  • Critical strategic input to business development
  • Drawing up booking agreements and contracts and providing detailed quotations
  • Liaising with all key stakeholders in a timely and accurate manner
  • Setting, communicating and maintaining timelines and priorities on every project
  • Managing operational and administrative functions to ensure specific projects are delivered efficiently
  • Managing staff requirements and delegating to kitchen and front‐of‐house
  • Invoicing and processing feedback
  • Daily banking checks and keeping record of any new deposits and payments
  • Upkeep of website and reservation systems
  • Writing copy for a variety of stakeholders
  • Submitting applications and/or copy for any relevant awards/accolades
  • Ensuring excellent customer service and quality delivery

Grays Court is a family business and our success has been very satisfying personally. I am now keen to apply all I have learned to a different context and to build on my professional credentials.

Applications Officer
Apr 2011 - Oct 2012 The Family Fund

Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people. In 2018, they provided 88,407 grants or services worth over £33 million to families across the UK.

My duties included but were not limited to:

  • Data entry for new and existing applications, ensuring data protection was strictly followed and all information was kept up to date. Attention to detail was crucial as applications contained sensitive information including medical notes.
  • Covering the phone lines, including assisting families with limited skills or resources complete their applications and offering advice and information.
  • Covering the enquiries inbox on a daily basis, prioritising correspondence and escalating where necessary.
  • Awarding grants to families based on eligibility and budget allowances.
  • Adhering to administrative processes and guidelines.
  • Ensuring deadlines and targets were met with regards to data entry and applications.
Call Centre Representative
Dec 2010 - Apr 2011 CPP Group UK

I was the first point of contact for customers calling to register their mobile phones under their bank insurance, and also managed their claims from start to end.

  • Registration of mobile phones for insurance purposes
  • Data entry for new and existing applications, ensuring data protection was strictly followed and all information was kept up to date
  • Handling claims enquiries (from initial claim registration to completion)
  • Complaints handling
  • Working to targets and deadlines

Education

BA (Hons) 2:1 English Literature
Sep 2007 - Jul 2010 Queen Mary, University of London
A Levels (A-C, English Literature, English Language, History)
Sep 2005 - Jun 2007 All Saints RC School
GCSE (9x A*-C)
Sep 2000 - Jun 2005 Boroughbridge High School