3 jobs found

The Student Experience Facilitator supports the smooth operations of the school, with a focus on overall student experience.  The Lead Facilitator has a supervisory role in the School in the absence of the Student Experience Manager.  Duties of the role include, but are not limited to, those listed below. Duties  1. Student Experience Supporting the implementation of the BSC groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically: Acting as the first point of contact and advisor for all students and visitors to the School, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback Continuously evaluates and identifies opportunities to drive process improvements that positively impact the student experience including management of Student Ambassador Program Identifying opportunities to grow NPS within the School Following up on NPS feedback surveys within the agreed SLA’s. ensuring that corrective action is taken where necessary Supporting the Monday morning arrival experience in line with Great Things Start Here initiative Dealing with all escalated student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned Ensuring a robust social and activity programme is in place, providing a revenue stream to the school Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC schools and our students Ensuring the school fulfils its duty of care to students Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected Ensuring the appropriate organising of all ‘extras’ including social programme, bus passes, excursions, transfers etc. 2. Financial & Administrative Management Supporting the day-to-day the smooth running and financial health of the school, specifically: 1.      Ensuring that all administration areas of the business run effectively and efficiently 2.      Supporting the effective day-to day management of the school’s administration processes. Providing general administrative and record keeping support for the School as requested by the Student Experience Manager or Director of Studies Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure Working with the Student Experience Manager to generate and convert walk-in students Maintaining an up to date and accurate knowledge of school rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times 7.      Liaising with central accommodation team to ensure that the provision of student accommodation is of a high standard and in sufficient quantity to meet growing demand. 8.      Managing all cash transactions in compliance with BSC group standards as directed by the Finance Team 9.      Responsibility for actively monitoring student numbers and activity at the school and ensuring all space is effectively optimised 10.   Liaising with Finance Team regarding students’ accounts and any other financial matters. 11.   Ordering stock, stationery & other school supplies as necessary, within the delegated authority levels 12.   Supporting the efficient administration of course bookings and student records Completing any other related duties as assigned by School or BSC central and support teams 3. Marketing & External Communications Supporting the Student Experience Manager to ensure that the school operates effectively as a member of the British Study Centres group, taking maximum advantage of the market opportunities and development potential available, specifically: 1.      Dealing with or redirecting as appropriate all enquiries received, within the agreed BSC SLA’s, so as to promote the school and generate business.   2.      Hosting agent visits and fam trips when required 3.      Implementing local marketing activity, at the direction of Central Marketing, in order to maximise direct non-agent bookings from the local area. 4.      Ensuring the Welcome Hub areas are well presented and promotional material is displayed at all times. 4. Facilities & Resources Management Local responsibility for management of the school’s facilities and resources within the limitations of agreed budgets, specifically: 1.      Responsibility for the ensuring good maintenance of the school’s premises and ensuring the learning environment is safe and secure. 2.      Responsibility for ensuring that student resources are appropriate, up to date and in good condition. 3.      Responsibility for ensuring that the school complies with all legal requirements deemed necessary by the appropriate regulatory bodies. 5. Student Accommodation & Welfare Services Local responsibility for the effective management of the school’s student accommodation and welfare service, specifically: 1.      Act as the primary named person for dealing students’ personal problems 2.      Supporting the local management of the school’s student accommodation activity so as to achieve smooth running and optimum financial performance 3.      Dealing with all student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned.  Keeping appropriate records and passing on information to relevant parties. 4.      Ensuring that students have access to all required information after they arrive at the school by means of the orientation, learning file, school notice board, members of team etc. 5.      Being prepared to handle queries and calls when on evening/weekend duty; this involves having the weekend handbook and mobile phone at all times when on call. 6. Safeguarding To act as the Deputy to the Designated Safeguarding Officer. The role includes: 1.      Receiving information about events that are planned in British Study Centres that may involve young people or vulnerable adults, and plans that indicate how safeguarding will be covered 2.      Receiving information from any colleagues, volunteers, children, parents or carers who have child safeguarding concerns and record it 3.      Assessing the information promptly and carefully, clarifying and obtaining more information about the matter as appropriate 4.      Consulting initially with a statutory child safeguarding agency to test out any doubts or uncertainty  5.      Making a formal referral to a statutory child safeguarding agency or the police 6.      Recording statements from any team member who feels that a young person has indulged in inappropriate behaviour or made sexually suggestive comments or approaches  7.      Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents)  8.      Recording statements from any member of the team who feels that a young person has indulged in inappropriate behaviour or made sexually suggestive comments or approaches 7.  Role Specialism This role may include an additional specialism in (select if applicable) Safeguarding & Compliance Accommodation Welfare  Activity Leader

We are currently recruiting a Health, Safety and Environmental Advisor to join a knowledgeable team at a large organisations’ site in based in York. The Health, Safety and Environmental Advisors role involves developing and implementing organisation safety programs, reviewing and updating HSE policies and conducting risk assessments to detect potential hazards and plan precautionary measures. Working closely alongside the Quality & Compliance Engineer but reporting to the Head of Operations, the main purpose of the role is: • To review and update the site health, safety, environmental documentation • Assist with the identification and implementation of control plans from hazards which exist at the site • Keep up to date with current legislations • Drive Health, Safety and Environmental initiatives, promoting a proactive risk reduction approach • Carry out risk assessment to evaluate all current and new business risks and reduce existing ones • Working within the Health & Safety and Environmental Management Systems (ISO45001, 18001 standards) • To work within current HSE legislation, published standards, codes and the company’s HSE policies, procedures and rules • Be an active team member and be able to work within a larger team structure • Auditing processes and procedures, writing audit reports and managing non-conformances and corrective actions The Health, Safety & Environmental Advisor will also include HSE checks on contractors working on site, checking compliance with legal and other requirements, recording and investigating accidents / incidents / near misses whilst putting corrective actions in place to reduce the chance of recurrence. The successful applicant for this role may be a graduate with a relevant degree or an individual seeking a first or second role within a Health and Safety environment. You will be team orientated, have excellent communication skills and ‘presence’ to be able to tackle issues face to face and with confidence. Depending upon experience, you can expect to receive professional training and mentoring throughout your career with this organisation as well as the opportunity to get all your H&S Qualifications including NEBOSH / COSHH etc. Salary £20-35K (dep. on exp.) 24 days holiday, excellent pension scheme, Mon-Thursday 8.15-5pm (12.30 finish on a Friday!)

JOB DESCRIPTION: Health & Safety and Events Manager Context of role Make It York is York’s Destination Management Organisation and has an overarching remit to market the city and its surroundings - nationally and internationally - as an attractive and vibrant place to live, visit, study, work and do business.  This remit covers leisure and business tourism, city centre management, festivals and events, business support and inward investment. Core details Job title: Health & Safety and Events Manager Reporting to: Head of City Centre & Markets Location: 5 Silver Street, York Key working relationships: Head of City Centre & Markets, City Centre team, Event Managers, Commercial Manager, Sponsorship Manager, Head of Business, Head of Visit York Key stakeholder relationships: 3rd party event organisers, City of York Council People responsibility: Working collaboratively across the Make It York team Main purpose of role To develop and implement 3rd party and internal event Health & Safety policies and templates.  To work across the business to ensure all Make It York and 3rd party events and markets are operating within these best practice guidelines at all times.  To liaise with organisers internally and externally to ensure all events are safely and professionally planned and delivered Main Responsibilities and Key Tasks Make It York/internal Responsible for all aspects of Health and Safety, risk assessments and risk management obligations with regard to Make It York events. This will include the development of H&S event templates and guidelines Provide advice and support to event organisers for the delivery of safe and successful events, markets, projects and initiatives Oversee events on the ground to ensure all Legal and Health and safety elements are delivered Ensure all aspects of Health and Safety are delivered to the highest standards in the Shambles Market. Initially this may involve working with an external consultant to assist in implementing outstanding recommendations Future responsibility for occupational Health and Safety and Safety in the Workplace 3rd party/external Ensure third parties’ compliance with Make It York’s risk assessments, insurance and liability requirements throughout the process Ensure all third parties produce event plans and manuals together with all relevant certificates and risk assessments to cover all Make It York’s Health and Safety and legal requirements. Ensure these are presented to the Safety Advisory Group as necessary Liaise with film production partners from enquiry to facilitation of safe filming across the city Skills and Experience Ability to create and implement Make It York’s event Health and Safety policy and documentation and ensure compliance Ability to advise Make It York on the relevant policies and documentation of third parties Level 3 or higher recognised Health and Safety qualifications Proven experience in delivering high quality levels of Health and Safety Proficient in producing and reviewing risk assessments Experienced in planning and delivering successful outdoor events Working knowledge of licensing legislation Judgement to escalate issues promptly Dynamic decision maker Diplomatic with ability to work with many different stakeholders and ensure cooperation First Class planner and able to work with a sense of urgency Ability to multi task effectively Ability to self-motivate and work as an integral part of various teams Able to work flexibly including weekends and evenings where necessary Proficient in use of Outlook and Microsoft Office Familiarity with using SAGE would be useful Hours of work: Full time - 37.5 hours per week, Monday to Friday.  Some weekend and out of hours working will be required to include early starts and late finishes at events Applications: CV and covering letter to be sent to:          ccmrecruit@makeityork.com Closing date for applications:                      17.00 on Monday 6 May       Interviews will be held:                                 Thursday 16 May NO AGENCIES