£9.58 hourly
  • The York Dungeon
  • The York Dungeon, Clifford Street, York, UK
  • May 30, 2022
Seasonal Customer Service

Job Description

Silence in Court! We're on the lookout for Customer Service Assistants to deliver horribly memorable experiences in this exciting attraction that takes you back to York’s darkest history.

About the role

In these varied roles you will be the first point of contact for our peasants! You could be welcoming them to the foul depths of the dungeon, supporting them to stock up on Dungeon related goodies, answering any questions they may have and even acting as a sales representative.

You may get to be part of the infamous Dungeon lates, serving drinks in our very own Golden Fleece Pub after hours!

These are seasonal positions to support us during the upcoming summer period, offering flexible hours on an ‘as and when needed basis’. When available though, there will be additional hours and shifts which you can pick up. The attraction is open daily and so flexibility will be needed as shifts will include weekdays, weekends, bank holidays and school holidays.

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being mischievous, and who has a penchant for the dark side of life – it could be the best job in the world.

About you

You’ll fit right in with the other Dungeon dwellers if you have,

  • An outgoing personality as well as the confidence and energy to interact with the dungeon dwellers and of course the traitors – going out of your way to deliver great service with everyone who you encounter.

Unfortunately, we are unable to consider applicants under 18 due to the nature of these roles, including the sale of alcohol.

Does this sound like it could be you? The cell doors are open and ready to welcome you…

Why join us?

Alongside a truly unique working environment, you’ll also receive:

  • An hourly rate of £9.58 paid fortnightly
  • 25% discount in our retail shops and restaurants
  • 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • 02 discount
  • Employee pricing up to 44% off cinema tickets

Perhaps the biggest benefit of joining us, are the amazing opportunities to advance your career. Merlin Entertainments is a large, global, expanding business, with no end of curatorial, operational, or general management roles, so for a high-reaching and dedicated individual looking to go much further with their career, we can provide the opportunities and the support to help you realise your potential.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.