General Manager

£27,000 - £35,000 yearly
  • Agility
  • London Ebor Park, Millfield Lane, Nether Poppleton, York, UK
  • Nov 11, 2021
Full time Management

Job Description

General Manager

Lessicas Limited is a Family Entertainment Company operating under the Agility brand and we offer a new concept in indoor fitness parks.  Agility offers families a safe, fun environment to get fit and exercise together through Obstacle Courses, climbing walls and fitness classes 7 days a week.

Job Description:  Agility is seeking a highly motivated, energetic candidate to manage the new Adventure Park in York.  The General Manager will have the ultimate responsibility in the Park, will uphold and maintain a safe environment for all, will motivate employees to achieve results and will be a Brand Leader upholding the 4 central pillars of Agility which are Safety, Customer Experience, Fun and Energy.

RESPONSIBILITIES:

Operations

  • Ensure we are open for business 363 days per year.
  • Ensure we have the systems in place and all teams are trained to operate efficiently and with great customer service.
  • Monitoring feedback to ensure we are meeting our customers’ expectations and delivering first class service everyday
  • Ensuring we are legally compliant in all areas of our business.
  • Delivering our service within budgets set.

Staffing

  • Provide overall leadership, supervision and direction on Agility’s operational standards
  • Cultivate and maintain a vibrant team culture that provides exceptional customer service both in The Park and in The Shack restaurant
  • Assist the HR & Compliance Manager in the development of a Staff Handbook outlining all the Policies and Procedures that employees must adhere to and deliver this as part of an induction programme to new staff members
  • Play an active role in the recruitment of employees.
  • Conduct on the job training programs for both new and existing employees
  • Assure staffing levels and management coverage is appropriate to meet the needs of the business and maximise customer experience
  • Assist in selecting and developing Department Supervisors and Certified Trainers for more responsibility
  • Promote a positive attitude at work to help maintain employee relations and a high morale
  • Delegate tasks to Supervisors whilst overseeing that targets/deadline are met to allow for greater responsibilities in certain roles yet still ensuring ultimate accountability for the task
  • Schedule regular meetings with each team to ensure high standards are maintained in all areas, assist with goal setting and deliver any customer feedback to allow improvements and achieve best practice
  • Chairing weekly meetings with staff and reporting back to the Directors on a regular basis giving feedback on staffing levels, highlighting areas of staff training that are required and identifying employee recognition/incentive programs
  • Assist with the training programs for the Kickstart Scheme in line with the Training Providers by allowing shadowing and training opportunities wherever possible
  • Deliver quarterly appraisal programs for employees to identify areas of excellence as well as areas for improvement
  • Opening and closing the Park – once trained all employees may help or be in charge of opening/closing periods. All employees will ensure that the Park is ready for operation by checking cleanliness, equipment operation, cash levels and daily staff assignments.
  • Responsible for the completion of maintenance checks: Daily, weekly and monthly maintenance checklists should be completed by a designated team member who is knowledgeable regarding each of The Park’s attractions. The General Manager will monitor this to ensure that all checks are completed in a thorough and timely manner.
  • Each section of The Park should have 100% accountability at all times ensuring that guests are welcomed in a timely manner at the front desk and the Park environment is kept clean, presentable and fun!

Characteristics

  • Excellent pace and energy and be highly motivated
  • Innate ability to inspire a team and communicate effectively
  • Flexible – able to adapt to whatever changes they face on a day to day basis
  • Appreciation of diversity (thought, ethnic, gender etc)
  • Ability to project professionalism in every area
  • Be IT proficient and be willing to learn new systems which will be used to monitor staffing levels, payroll and communication between the teams
  • Be able to work a variety of shifts including early evenings and weekends (peak time)