Visitor Experience Team Members

£17,190 yearly
  • York Museums Trust
  • Apr 27, 2021
Part time Customer Service

Job Description

Visitor Experience Team Members

Contract: Fixed Term to October 2021

Starting Salary: £17,190 per annum pro rata depending on hours (YMT Grade 1)

Hours: Various shift patterns from 11 to 27.5 hours per week worked between Wednesday and Sunday

 We have a number of exciting opportunities to work at either the Yorkshire Museum, York Castle Museum or York Art Gallery as a Visitor Experience Team Member.  We are seeking warm and friendly individuals to join our Visitor Experience team who create a welcoming and engaging experience for all our visitors as we reopen our sites.

 As a Visitor Experience Team Member, you will welcome visitors to our sites and actively promote the visitor offer.  You will deliver excellent customer service and ensure that our visitors have an excellent experience.  You will be involved in different aspects of the visitor experience; including interacting with visitors on galleries, delivering entertaining talks and tours, ticket sales and retail as well as providing information, supporting events and ensuring the safety of our visitors and security of our buildings and collections.

 We are looking for people with customer service experience, preferably in a similar environment, who have a desire to exceed the expectations of the visitor and provide a memorable and personal experience for them.  You will be able to empathise with others and show consideration and understanding towards a diverse visitor demographic.

 As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Access the job description, rota preference form, application form and equal opportunities form at on the About Us, Jobs Vacancies page

Application and Equal Opportunity forms (in a  Word compatible format) along with the rota preference form should be returned to us via email at: 

CVs will not be accepted, and applications can only be accepted from candidates who have permission to work in the UK.

We will be shortlisting and interviewing to fill positions as applications are received and the vacancy will close when all the positions are filled so please do not delay in applying.  Some roles will start in May and some in June.

If you have not heard from us by three weeks after you applied, please assume you have not been successful on this occasion, as we are unable to respond to every applicant.