Inner Space Stations are searching for an enthusiastic Storage Advisorto join our Self Storage facilitylocated on Layerthorpe, York City Centre. There are 24 hours available; Monday 8am - 4pm, Tuesday 8am - 4pm and Saturday 10am - 6pm.
Your main responsibilities will include:
- Responding to storage enquiries in a timely and professional manner and striving to convert enquiries into definite business.
- Showing customers around the building, understanding their individual requirements and advising them on the best storage solution for their needs.
- Assisting customers (both in person and on the phone) in renting our storage units and understanding our terms, prices and insurance policies.
- Inputting new customers into our computer system and managing customer accounts.
- Preparing invoices and taking payment for storage bookings, whilst maintaining accurate records.
- Providing outstanding customer service to all our storage customers throughout their stay.
- Contributing towards marketing ideas and activities to best promote the company and its services.
- Closely supporting management in driving sales and meeting storage targets.
- Ensuringthe appearance of the building is maintained by cleaning units, sweeping, mopping, wiping windows, etc.
- Working closely with management to complete any training required, striving to exceed company expectations.
Our ideal candidate will have:
- Experience within a face-to-face customer service role.
- Excellent communication skills with a friendly and enthusiastic attitude.
- A confident and professional telephone manner.
- Problem solving skills.
- The ability to work independently and collaboratively as part of a small team.
- Exceptional attention to detail and a high level of initiative.
- Good working knowledge of computers including data input and use of Microsoft office
- A willingness to carry out store cleaning and maintenance tasks to a high standard.
- Previous experience in a sales role would be desirable.
Please email your CV and cover letter to email@example.com to apply.