Senior Technical Services Analyst

£24,500 yearly
  • One to One Recruitment
  • Malton, North Yorkshire, UK
  • Apr 05, 2019
Full time Information Technology

Job Description

One to One Recruitment is proud to be working with an established, large yet friendly company called Orbit Collections. This company is an industry specialist based in North Yorkshire that works with large water utility providers throughout the UK.

Who are Orbit? What do we do?

Here at Orbit we work with some of the UK’s biggest water companies and over the last 20 years we’ve helped create tailor-made plans for thousands of customers, taking their individual situation into account. We are proud to be recognised as leading specialist in the industry.

The atmosphere in our office is fun, friendly and rewarding with something always going on to entertain and motivate our staff. We offer the best training and support, so we can offer opportunities to build a long and happy career.

What you can expect as a Senior Technical Services Analyst

We are looking to recruit an experienced Senior Technical Services Analyst with proven experience of supporting and improving the IT service. The role will be to provide user service support covering first, second and third line technical issues raised by the business. Playing a vital role in maintaining and improving IT service by working closely with the 1st and 2nd line analysts. You will help monitor IT systems whilst also providing day-to-day support.

The ideal candidate must be able to work effectively as part of a team and have the ability to communicate effectively and the ability to work well in a fast-paced environment as the job is varied with IT support, (1st, 2nd and 3rd line) technical issues. In addition to managing and getting involved with ongoing projects and system installations.

To become a Senior Technical Services Analyst with Orbit you will need:

  •    Proven track record of delivering in a technical services/senior technical services role.
  •    Analytical and problem-solving skills with the ability to multi task
  •    The ability to work well under pressure to meet strict deadlines and own problems through to resolution.
  •    Ability to administer and maintain a Microsoft (Server and Desktop, Exchange, Active Directory) physical and virtual environments.
  •    Knowledge of the operation and management of communications networks.
  •    Experience of working with WAN and LAN communications protocols e.g. TCP/IP.
  •    Knowledge of backup technologies/Anti-Virus Products/Storage Area Networks

Desirable but not essential:

  •     Experience in IT support
  •     Organised, self-motivated and hard – working Individual
  •     A desire to succeed and grow within the UK Servicing Division of the Group

Join us and be part of our rewarding challenge and you’ll receive:

  •     Starting salary of £24,500.00 (37.5 hours per week)
  •     28 days holiday (including 8 bank holiday days). Plus, your Birthday off!!
  •     Contributory Pension Scheme.
  •     Employee Assistance programme – We understand that life has a lot of stresses. Which is why we will provide you with a complimentary professional assistance in resolving a range of personal issues.
  •     Regular team building, competitions and fun days.
  •     Perkbox – Providing you with staff discount on various products and services


  •     Credit Check – A full Credit and CCJ check will be carried out on all successful employees.
  •     Basic Disclosure Check – To ensure a safe working environment.
  •     References – 2 Employer references will be required.