Customer Service Administrator

£16,500 yearly
  • One to One Recruitment
  • York, North Yorkshire, UK
  • Mar 12, 2019
Full time Customer Service

Job Description

Would you like to work as part of a vibrant team that offers support to people in need?

Have you ever wanted to work for a charitable organisation where you can make a difference to people lives?

Do you have good office experience and enjoy talking to people?

Then this is the role for you!

We are working with a York based charity to recruit a Customer Service Administrator to work as part of an energetic team.

Your role will involve the following:

•Providing day to day support to the team ensuring incidents and service requests and escalations are dealt with in a timely fashion.

•Resolving Client (and their customer) queries, including cancellations, change of address and re-issues, providing resolution through suppliers.

•Resolving day to day issues with suppliers to ensure efficient support and value for money is provided, escalating issues as appropriate.

•Provide monitoring of all portal and order file transmissions ensuring files are processed to time and schedule including file upload and issue resolution.

•Providing documentation, set up, configuration and training support to FFBS customers on the functionality of the FFBS Portal and secure order files.

•Providing Helpdesk MI, weekly and monthly, to show volumes of calls, response times, adherence to Service Level Agreements and resolution data.

•Providing financial and budget analysis and reporting and service level support

•Helpdesk tickets - responding to these and providing updates

•Liaising with customers and suppliers

The perfect person for this role will be adaptable to change and a fast paced environment, be organised and efficient and have clear open communication skills.

Salary £16500 Full time, permanent