Weekend Visitor Services Assistant

£8.30 hourly
  • Ryedale Folk Museum
  • Jan 09, 2019
Part time Retail

Job Description

Nestled in the beautiful village of Hutton-le-Hole, in the heart of the North York Moors National Park, Ryedale Folk Museum offers a unique glimpse of the past.  For half a century we’ve conserved some of Ryedale’s most magnificent heritage for future generations to enjoy.  Our atmospheric buildings and collections, spread over six acres, tell a story about a rural way of life from the Iron Age to the 1950s. The museum also features a gift shop and art gallery.

The successful candidate will be employed to assist another Museum staff member at the weekends to provide a first-class visitor experience, maintain excellent standards of service, optimise opportunities to generate income and ensure that the site is safe and secure.

KEY DUTIES:

  • Providing a friendly and helpful welcome, as well as professional and personable service at all times to all visitors.
  • To be aware of visitors’ individual needs and help to accommodate these.
  • Selling tickets and items from the gift shop through competent use of the Museum’s EPOS system.
  • Informing visitors about current and forthcoming events, activities and exhibitions.
  • General cleaning of facilities, visitor toilets, shop and office.
  • Maintaining high presentation standards throughout the site by keeping front of house and the general site areas tidy and reporting any deficiencies.
  • Feeding the Museum’s animals.
  • Unlocking and locking the Museum’s buildings.
  • Understanding and following the Museum’s health and safety and operational procedures.
  • Providing appropriate assistance to the Museum’s volunteers and ensuring their well-being whilst on site.

 PERSON SPECIFICATION:

 Essential

  • Knowledge of service expectations and experience of working in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Enthusiastic and engaging with the public about the Museum’s work.
  • Committed to delivering consistent high standards of service.
  • Punctual and reliable.
  • Flexible and adaptable approach.
  • Ability to work under pressure on busy days.
  • Smart and professional appearance at all times.
  • Experience of working as part of a team.

Desirable

  • Experience of cash handling.
  • Experience of visitor services in the heritage industry.
  • First aid trained (desirable).

HOURS: Working every other weekend, from 9.30am – 4.30pm (Feb, Mar, Oct, Nov) and 9.30am – 5.30pm (Apr – Sep). Additional hours may be offered to cover gaps in weekend and weekday staffing provision.

 PLEASE NOTE: Due to the responsibilities required of the candidate, Ryedale Folk Museum is only inviting applications from persons aged 18 years or older.  Due to the site location, candidates must be able to arrange transport to and from the Museum – public transport is not available.

If you are interested in an informal conversation about the role please contact

Craig Irving, Operations Manager on 01751 417367.

 

How to apply

  1. Complete the online application form at www.ryedalefolkmuseum.co.uk
  2. Complete the Diversity Monitoring form
  3. Send all documents by the closing date to Craig Irving at:

info@ryedalefolkmuseum.co.uk

 or by post or by hand to:

Ryedale Folk Museum

Hutton le Hole

North Yorkshire

YO62 6UA

 Application deadline – Midnight on Sunday 20 January

Interviews – likely to be held on Friday 25 January (please indicate in your application if you are unavailable that day).

Applicants invited to interview will be informed by Monday 21 January.

 Weekend shifts will commence in mid to late February, with the possibility of some training days in advance. This is a temporary contract until late November 2019.