The Parisi Hotel

The Parisi Hotel is an award winning tiny boutique hotel, centrally located in the beautiful ancient northern city of York. Winner of TripAdvisor’s Travellers' Choice Awards in 2016, 2017 and 2018 - the hotel was rated the third in the UK and sixteenth in Europe for Best Service in 2018 by reviewers on Tripadvisor. We are often chosen by couples or friends wanting to celebrate a special occasion in a relaxed way or wanting a central, civilised and convenient base from which to explore the beautiful city of York. The hotel has been recognised as one of the best boutique hotels in Great Britain by the Telegraph and regularly features in ‘best of York’ lists by the Telegraph, Independent and Sunday Times Travel Magazine. We also feature as one of Alistair Sawdays’ special places.

£17,000 - £19,000 yearly
The Parisi Hotel Saint Denys Road, York YO1 9QD, UK
Sep 27, 2019
Part time
The Parisi is a unique 11 bedroom boutique hotel, centrally located in the beautiful ancient northern city of York. Winner of TripAdvisor’s Traveller’s Choice Awards in 2016, 2017, 2018 and 2019 - the hotel is within the top 1% of hotels and was rated the 3rd in the UK for best service (and 16th in Europe!) in 2018. We are often chosen by couples or friends wanting to celebrate a special occasion in a relaxed way or wanting a central, civilised and convenient base from which to explore the beautiful city of York. We are a small close-knit team, all flexible and dedicated to achieving the highest standards of experience for our guests. Everyone working here is multi-talented and not afraid to roll their sleeves up. Many of our staff have developed skills while working here that they did not imagine they ever would! This role will involve taking responsibility for the smooth running of the hotel overnight and setting everything up for a successful day the next day. It will primarily be lone working so the candidate must have the self-discipline required to manage their time. Tasks will vary from day to day but the role will include: - Meeting and greeting guests as they arrive, checking them in and out with a smile and assisting them with any requests they may have during their stay - Answering telephone calls and emails to encourage bookings - Taking bookings in a professional manner, accurately recording all necessary information - Computer-based administrative tasks and projects - Providing concierge services, e.g. making restaurant and taxi bookings on behalf of guests, providing recommendations - Developing and maintaining knowledge of local attractions in order to make personalised recommendations - Supervising public areas at all times and preparing drinks and simple snacks for guests as required - Keeping public, back of house and external areas clean and tidy - Simple food preparation tasks - Assisting other departments as needed to ensure the smooth running of the hotel -Making sure safe and healthy working practices are followed. Salary and hours This will be a permanent role, working from 9pm-7am, 4 nights on, 4 nights off (an average of 35.1 hours per week) on a rotating basis. Holidays will be fixed to suit business needs. The salary is £18,000 per annum. Please note that there is no accommodation or parking available with this role so travel to and from work at these times must be considered before applying. Required Experience Previous experience in a high quality customer service environment would be an advantage, but is not essential as full training will be provided. Ability to self-direct when working alone, responsibility, reliability and integrity are of paramount importance.  The ability and enthusiasm to provide a genuinely friendly and helpful service to all, alongside an organised, proactive, energetic and determined approach is important. You will need to thrive on attending to details and being helpful not only to guests but your colleagues. Familiarity with Microsoft Word, Excel and Outlook would be an advantage. We are looking for someone who shares our values of: Genuine hospitality – using empathy, ingenuity, expertise and hard work in everything we do to allow our guests enjoy their visit to the full and build lasting relationships with the hotel Working together – applying the same values and attitudes we offer to our guests to our colleagues Continuous improvement – making sure we are performing to the best of our ability, taking responsibility for our own development and always looking for ways to improve our skills Integrity - Being respectful and trustworthy in all our interactions whether with guests, colleagues, the local community or the environment.
£16,000 - £17,100 yearly
The Parisi Hotel Saint Denys Road, York YO1 9QD, UK
Sep 27, 2019
Full time
The Parisi is a unique place to visit or work in, a tiny boutique hotel, centrally located in the beautiful ancient northern city of York. Winner of TripAdvisor’s Travellers' Choice Awards in 2016, 2017, 2018 and 2019 - the hotel was rated the third in the UK and sixteenth in Europe for Best Service in 2018 by reviewers on Tripadvisor. The hotel has been recognised as one of the best boutique hotels in Great Britain by the Telegraph and regularly features in ‘best of York’ lists by the Telegraph, Independent and Sunday Times Travel Magazine. We also feature as one of Alistair Sawdays’ special places. We are looking for someone to be responsible for breakfast waiting, housekeeping, cooking and some reception duties. Full training will be provided so experience is not necessary, many of our hotel assistants had not worked in a chef role before. The successful candidate will be energetic, reliable and demonstrate a cheerful can-do attitude. We are a small team, all flexible and dedicated to achieving the highest standards of experience for our guests. Everyone working here is multi-talented and not afraid to roll their sleeves up. Many of our staff have developed skills while working here that they did not imagine they ever would! This is a truly diverse role, where you will have the opportunity to learn about and become competent in a number of areas within a successful small hotel. This is an opportunity to learn many transferable skills and would be a great first step into hotel management and a number of other industries, for a hardworking candidate. For the permanent role, we aim to recruit for the long term and ask applicants only to apply if they are able to commit to at least 18 months with the business in order to provide continuity for the team and our guests. For the temporary role we would be offering a rolling 4 weekly contract. We are looking for someone who shares our values of: Genuine hospitality – using empathy, ingenuity, expertise and hard work in everything we do to allow our guests enjoy their visit to the full and build lasting relationships with the hotel Working together – applying the same values and attitudes we offer to our guests to our colleagues Continuous improvement – making sure we are performing to the best of our ability, taking responsibility for our own development and always looking for ways to improve our skills Integrity - Being respectful and trustworthy in all our interactions whether with guests, colleagues, the local community or the environment. The full time role is working an average of 40 hours per week over 5 days out of 7, the part time role is 15-20 hours per week 5 days out of 7. Full time shifts will usually be 8 hours, falling between 7am and 5pm but you must be able to work other shifts on occasion if required. Shifts will vary and will include weekends and paid break. If you are applying for the part-time role please include number of hours wanted and any restrictions on days/times. We offer a staff discount and employee assistance programme. Please note that there is no accommodation or parking available with this role so travel to and from work at these times must be considered before applying.  Please apply with your CV and a covering letter explaining why you want to work in this role at The Parisi Hotel.