York Museums Trust

York Museums Trust is an independent charitable organisation created to manage York Art Gallery, York Castle Museum, Yorkshire Museum & Gardens, and York St Mary’s.   Visitor Experience Manager – York Castle Museum and York St Marys, York   Salary: SCP point 34 (£32,444 pa) to 37 (£34,954 pa)   These are exciting times to join the Trust as we start to explore an exciting new redevelopment project for York Castle Museum.   We are currently seeking a Visitor Experience Manager for York Castle Museum and York St Marys.   The successful candidate will develop, lead and manage the delivery of excellent customer service, ensuring that our visitors have the best possible experience.  You will require a relevant management qualification or equivalent experience in a similar role.  In addition, excellent interpersonal, communication and influencing skills are essential for this post, together with experience of team leadership and line management of staff.   You must have a flexible approach to your work and be prepared to work evenings and/ or weekends as required.  You must also live within 20 minutes’ response time for any alarm call out (of either of the sites), or be prepared to move in order to meet this requirement within 3 months of appointment. As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.   How to apply:     Access the job description and application form at www.yorkmuseumstrust.org.uk on the About Us, Jobs Vacancies page.   Forms should be returned to recruitment@ymt.org.uk or by post to: Recruitment, Yorkshire Museum, Museum Gardens, York, YO1 7FR.  Electronic applications forms should be submitted in a Word compatible format.  (Please note that York Museums Trust cannot be held responsible for non-delivery or late receipt of postal applications).   CVs will not be accepted and applications can only be accepted from candidates who have permission to work in the UK.  If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion.   Dates to bear in mind…   Closing date for applications is 9 am on Monday 4 February 2019 . Initial Interviews will take place in York on 18 or 19 February 2019 and second interviews will take place on 4 March 2019 .