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JOB DESCRIPTION : Market Operations Executive Make It York (York’s Destination Management Organisation) has an overarching remit to market the city and its surroundings – nationally and internationally - as an attractive and vibrant place to live, visit, study, work and do business.  The remit covers leisure and business tourism, city centre management, festivals and events, business support and inward investment. We are looking to appoint a Market Operations Executive to a key role in the busy Make It York City Centre and Markets Team. They will have specific responsibility to ensure the smooth running of Shambles Market and other events organised by Make It York, such as Christmas markets in other locations in the city. This is a customer facing role that would suit candidates with experience in markets or retail environments. Core details Job title: Market Operations Executive Reporting to:  Head of City Centre Management and Markets Location: City Centre Office, Silver Street, York Key working relationships: Health & Safety and Event Manager, City Centre team Key Stakeholder relationships: Traders, event organisers, customers and visitors Main purpose of role Ensure the smooth and efficient daily operation of Shambles Market and maintain high levels of health and safety Help develop Shambles Market to deliver the highest standards of customer service Be a visible, approachable frontline support to traders, customers, visitors and the market as a whole Liaise regularly and build good working relationships with market traders Assist in the organisation and coordination of events in Shambles Market and other locations in the city such as the York Christmas Market Help promote Shambles Market to new and existing traders and maximise market income Main responsibilities and key tasks Influence the future growth and development of Shambles Market Proactively influence display and service standards Ensure Shambles Market operates efficiently at all times, to include traders/market set up and close, vehicle movement, health and safety, cleanliness and general operational issues within Shambles Market rules and guidelines Work closely with the Health & Safety and Events Manager to ensure that best practice is followed at all times and that the market(s) operates within these guidelines Assist the Health & Safety and Events Manager to implement recommendations of any H&S reviews and/or recommendations Liaise directly with traders to grow and maintain excellent relationships with Make it York and other interested parties Accurately complete cash collections and database system entries Assist in achieving agreed financial targets re market/event income Any other activity as required Key qualifications, skills and personal attributes Excellent negotiation and communication skills Creative and practical thinking skills with the ability to make quick decisions Ability to make balanced judgements and recommendations and devise solutions Ability to work effectively on own initiative with limited supervision in a very busy environment Confidence to deal with a range of complex and sometimes contentious issues, that require patience and persuasion to resolve Commitment to the delivery of high quality customer-centric services Competent computer skills, including use of Outlook and databases It would be helpful if candidates were familiar with Health & Safety requirements and legislation Days/hours of work 37.5 hours per week. The working pattern will be daily Wednesday to Sunday  or daily Thursday to Monday , both with 1 hour unpaid lunch break daily. These positions will work in conjunction with the existing Market Operations Executives to ensure adequate cover over the peak weekend days.  Extended working hours may be required, particularly during the very busy November/December period. Applications CV to be sent to:   ccm recruit@makeityork.com Close date for applications: noon Friday 2 August Interviews will be held on: Thursday 8 August NO AGENCIES

We are looking for a part time chef who can prepare our small menu, and have full knowledge of all food hygiene and food health and safety regulations. Please call or email to arrange an interview for immediate start.